Shipping Information

Shipping Rates & Delivery Times

United States
Standard Shipping (12–20 days): FREE
Priority Shipping (10–12 days): $2.99

Australia
Standard Shipping (12–15 days): FREE
Priority Shipping (10–12 days): $4.99

United Kingdom
Standard Shipping (15–20 days): FREE
Priority Shipping (10–15 days): £2.99

Please note: Delivery times are estimates and may vary depending on location and fulfillment center.

In most cases, there are no additional import charges. However, customs policies vary by country and are outside of our control.

Processing Time

Orders are processed within 1–2 business days before shipment.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number.

If you need assistance, contact us at:
info@riffflow.co

Delivery

Most orders are delivered by your local postal service.

If you are not home at the time of delivery, a notice may be left with instructions on how to collect your package.

Unexpected Delays

Shipping delays may occur due to customs or other external factors beyond our control.

If your order is significantly delayed, please contact us and we will assist you.

Failed Delivery

If a package cannot be delivered due to incorrect address, absence of recipient, or refusal to accept the package, it may be returned to the sender.

In such cases, return shipping and related costs may be deducted from your refund.

Items Marked as Delivered

If your tracking shows “delivered” but you have not received your package, please:

• Check with neighbors or household members

• Contact your local postal service

If you still cannot locate your package, contact us at:
info@riffflow.co and we will help investigate the issue.